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FREQUENTLY ASKED QUESTIONS


Is receiving faxes (Fax2Email) really free?
Will it stay a FREE service? Yes it really is FREE! You don’t pay a cent for your ITNT FAX number (08660xxxxx) and all faxes received are also FREE. NO SETUP, NO MONTHLY SUBSCRIPTION – ABSOLUTELY NOTHING.

Will Fax2Email always be a Free Service?
Yes - ITNT Fax2Email will remain a FREE service. There is no limit to the number and size of faxes you receive.

Is sending faxes via email also free?
ITNT Email2Fax is available, unfortunately it's NOT FREE. For this service you need to apply for sending rights. For more information e-mail us: support@itnt.co.za

If Fax2Email is free how can you provide me with a sustainable service?
ITNT Fax to Email earns revenue through a rebate system from Telkom for calls made to the allocated numbers. This revenue is sufficient for ITNT Fax to Email to support this fax reception service at no charge to the end user, while still delivering a corporate level service with full support.

Can my number receive Faxes from anywhere?
YES - for 086 fax numbers. International faxes sent from outside of South African telecommunications networks will be received. Just add “27” to the beginning of your number and drop the first “0” when you supply your number to the sender of the fax, e.g. 086 xxx xxxx becomes 27 86 xxx xxxx.

If I take a 086 xxx xxxx number and don't use it will it remain available?
Unfortunately not. We reserve the right to reclaim your free fax2email number if there has been no usage for 60 days. You will receive a warning email prior to your number being reclaimed. As long as you receive at least one fax every 60 days, the fax number will remain yours.

Do I need to install any special software?
No. The FAX is sent to you as a TIFF image attached to an email. Most operating systems have a default viewer application (fax viewer) installed.

How long do I have to wait for a number?
There is no delay. The moment you complete the sign-up process the number is allocated and activated, ready to receive faxes and deliver them to your email inbox.

Where do I sign-up or get more information?
Sign up for your free fax2email number now or email support@itnt.co.za for more info.